Privacy Policy

When you submit a service request, we collect your name, phone number, email address, pool service address, city and ZIP code.

We also collect the service plan you selected and any optional message you choose to send us.

We record the version of the Terms & Conditions in effect when you submitted your request, together with the date and time you submitted it.

Once service begins, we keep records needed to maintain your pool: scheduled visits, water test readings, chemicals added, equipment observations, skimmer and cleaner maintenance notes, filter cleaning dates, and service photographs.

To review and respond to your service request, to approve it and arrange your first visit, to confirm service and schedule visits, to perform and document maintenance, to communicate about your pool, and to keep billing and service records.

We do not sell your personal information, and we do not use your details for advertising profiles.

Photographs taken during service visits are stored privately and used for service records. We will not publish images of your property in marketing materials without your explicit permission.

Service requests and service records are stored in our private app database. Service photographs are kept in private storage and are not publicly accessible.

Access is limited to authorized PoolNext personnel. Customers do not have access to other customers' information through this website.

Monthly plans are activated through a secure checkout link hosted by our payment provider. Card numbers and security codes are entered directly with the payment provider — PoolNext does not see or store them in this website's database.

We share information only with service providers that help us operate — for example email delivery, hosting and payment processing — and only as needed for those functions.

We may disclose information where required by law or to protect the safety and rights of customers, the public or PoolNext.

You can ask us to stop non-essential messages at any time by replying to a message or emailing us.

You may ask to review, correct or delete the information we hold about you by contacting us. We may need to keep records of completed service and billing where required for legal or accounting purposes.

This website does not use advertising trackers of its own. If analytics or advertising tools are added in the future, this policy will be updated to describe them and to explain your choices.

Our services are directed to property owners and adults. We do not knowingly collect information from children.

We may update this Privacy Policy as the business changes. The current version is always available on this page.