Terms & Conditions

PoolNext ("PoolNext," "we," "us" or "our") provides mobile residential swimming pool cleaning and maintenance in North Highlands, California and nearby unincorporated Sacramento County areas.

By submitting a service request, activating a service plan, or accepting service from PoolNext, you agree to these Terms & Conditions along with the plan you selected and our Service Policies & Customer Responsibilities.

PoolNext offers three recurring monthly plans: Water Check ($50 per month), Chemical Care ($110 per month) and Full Pool Service ($160 per month). The inclusions and exclusions published for the plan you select define the work you are paying for.

Every plan includes weekly scheduled service, water chemistry monitoring, skimmer basket cleaning on every visit, a basic visual inspection of accessible equipment, regular pool condition checks, a clear service update and two filter cleanings per year. Chemical care is included from Chemical Care onward, and chemical adjustments follow your pool's actual condition rather than a fixed routine.

Every plan is performed on a weekly scheduled service schedule and includes basic visual inspection of accessible equipment, checking accessible pump and filter equipment for obvious issues, emptying and cleaning skimmer baskets, checking the automatic pool cleaner, and removing accessible debris from the cleaner's basket or canister.

Basic visual inspection is not a professional equipment repair and does not guarantee that hidden mechanical problems will be detected. Major repairs, equipment replacement, electrical work and underground plumbing are not included in any plan.

Submitting the request form does not create a confirmed appointment, a subscription, or a binding service agreement. It is a request for PoolNext to review your information and contact you. No payment is required to submit a request.

Our team reviews each request and emails an approval. Service begins only after we confirm availability in your area, agree the plan and rate with you, and confirm a first visit date.

New customers receive their first standard service visit free of charge. This is one standard initial visit covering the normal work included in the selected plan. Major cleanup, green pool recovery, unusual contamination, repairs, replacement parts, or other work outside the standard plan is discussed with you and approved separately before it is performed.

The free visit is offered once per property to new customers. It has no cash value, is not a credit toward a plan, and does not create an ongoing free service.

After the free first visit, if you would like to continue, we email you a secure payment link to activate your selected monthly plan. No payment is requested before that point.

The published monthly prices are standard rates for a typical residential pool within our service area. If your pool requires a different rate, we will tell you before any service begins, and no charge is made without your agreement.

Plans are billed in equal monthly installments rather than per visit. The intended service schedule is 52 weekly visits per year, paid in 12 monthly installments. A month that contains five scheduled visits is not billed extra, and a month that contains fewer scheduled visits is not discounted.

Your first monthly payment is due only when you activate your plan through the secure payment link sent after your free first visit. After that, the same amount is charged automatically on the same day of each month for as long as your plan remains active.

Plans renew automatically each month until cancelled. Payments are processed by our payment provider on its secure hosted checkout. PoolNext does not see or store credit card numbers or security codes in this website's database.

We may adjust monthly pricing with at least 30 days' written notice before the change takes effect. You may cancel before the new rate applies.

If a payment fails, we will notify you and may pause scheduled service until the balance is resolved.

You may cancel your plan at any time by written notice to poolnextca@gmail.com, at least 14 days before your next billing date.

There is no cancellation fee. Your plan remains active through the end of the period you have already paid for, and service stops at the next billing date.

Cancellation does not refund months that have already been billed or visits that have already been performed.

Billed months are not refundable once service for that month has begun, and unused visits are not credited after the month closes.

If PoolNext misses a scheduled visit, we will return to complete the work or credit that visit to your next installment.

If PoolNext is unable to continue service for a reason within our control, we will refund the unused portion of any month you have paid for in advance.

We agree a weekly service day with you. Visits happen within a service window rather than at a fixed appointment time, and we do not guarantee an exact arrival time.

You are responsible for providing safe access to the pool and accessible equipment, and for securing pets on service days.

If we cannot access the pool, we will attempt to contact you. If access is repeatedly unavailable, the visit may be recorded as performed after prior notice.

Either party may reschedule a visit with at least 24 hours' notice. Weather, unsafe water conditions or equipment hazards may require us to reschedule at no charge to you.

Water Check includes testing and recommendations only. Chemical additions and physical cleaning are the customer's responsibility, and PoolNext cannot guarantee clear or algae-free water when recommended chemicals are not added or the pool is not physically maintained.

Chemical Care includes chemical management but not full physical cleaning. PoolNext cannot guarantee clear or algae-free water when brushing, vacuuming and debris removal are neglected.

Full Pool Service includes both chemical management and physical cleaning according to the plan. Severe algae outbreaks, green pools, unusual contamination, equipment failure and specialized corrective treatments may require an additional quote.

No additional chargeable work will be performed without your approval.

Every plan includes two scheduled filter cleanings per year, approximately every six months, at no additional charge.

Routine cleaning is included. Filter replacement, damaged components, specialized repairs, and extraordinary cleaning required by severe contamination are not included and will be quoted separately.

Filter cleaning is performed following equipment manufacturer recommendations and applicable safety requirements.

Repairs, equipment replacement, electrical work, underground plumbing and specialized treatments are outside all plans. When we observe an issue, we will describe what we found and provide a separate quote on request.

PoolNext is not a licensed contractor for structural, electrical or plumbing work and will tell you when a licensed specialist is the appropriate next step.

You agree to provide safe access to the pool and necessary equipment, to give accurate information about known equipment problems, to notify us of relevant pool conditions, and to perform any maintenance task your plan assigns to you.

You agree not to ask PoolNext to perform work that is unsafe or that requires a licensed specialist we do not have.

We may photograph your pool, water and accessible equipment to document service visits, water conditions and filter cleanings. These images are stored privately and used for service records.

We will not use photographs of your property in marketing without your explicit permission.

PoolNext is responsible for performing the agreed services with reasonable care, and for the acts and omissions of the person performing them.

PoolNext is not responsible for pre-existing conditions, damage resulting from equipment that was already failing, problems caused by work performed by others, or issues that fall outside the scope of your plan.

Nothing in these Terms limits or excludes PoolNext's responsibility for its own negligence, gross negligence or willful misconduct, or limits any rights you have under California law that cannot be waived. If our work causes damage to your property, tell us promptly and we will address it directly.

We may suspend or end service for unsafe conditions, non-payment, or abusive conduct toward the person servicing your pool. If we end service for our own convenience, we will refund the unused portion of any month paid in advance.

These Terms are governed by the laws of the State of California. Any dispute will be handled in the state or federal courts serving Sacramento County, California.

We may update these Terms as the business changes. The version in effect when you accept a plan applies to that plan, and material changes will be communicated before they take effect.