Service policies
Service Policies & Customer Responsibilities
Each plan covers a defined scope of work. These policies explain where your responsibilities begin and where PoolNext's responsibilities end, in plain language.
Water Check customers
Water Check covers professional weekly water testing and monitoring. We monitor your pool's water chemistry, check the overall condition of the pool and send a clear service update after each visit.
- Water Check includes testing and reporting only. Chemical additions are not included.
- Water Check customers are responsible for purchasing recommended chemicals, adding recommended chemicals, following water treatment recommendations, and physically cleaning the swimming pool.
- PoolNext cannot guarantee that the pool will remain clear or algae-free if the customer does not add recommended chemicals or properly maintain the pool.
- If the pool becomes green due to a lack of chemical treatment or physical cleaning performed by the customer, additional corrective service may be necessary and will be quoted separately.
Chemical Care customers
Chemical Care covers water testing plus routine chemical balancing and additions, so you do not have to manage routine chemicals yourself. Where a major or unusual treatment is required, it is quoted separately and approved by you first.
- Full physical pool cleaning is not included in Chemical Care. Chemical Care covers routine chemical balancing and additions.
- Chemical Care customers remain responsible for brushing, vacuuming, removing accumulated debris from the pool itself, and maintaining physical pool cleanliness.
- PoolNext cannot guarantee that the pool will remain clear or algae-free if physical cleaning is neglected or if other necessary maintenance is not performed.
- Additional corrective treatment may require a separate quote.
Full Pool Service customers
Full Pool Service includes complete chemical care plus physical pool cleaning — surface skimming, skimmer basket cleaning, brushing, floor cleaning and vacuuming on a weekly schedule.
- Severe algae outbreaks, green pools, unusual contamination, equipment failures, and specialized corrective treatments may require an additional quote.
- No additional work will be performed without customer approval.
General responsibility
PoolNext is responsible for performing the agreed services with reasonable care. Customers are responsible for providing access, accurate information and any maintenance their plan assigns to them. Responsibility for a problem follows the work each party agreed to perform — no policy on this page is intended to waive responsibility for PoolNext's own negligence.
PoolNext is responsible for
- Perform the agreed services with reasonable care and in line with equipment manufacturer recommendations and applicable safety requirements.
- Record scheduled visits, water readings and filter cleanings.
- Tell you promptly if we observe something that needs your attention or a separate quote.
- Never perform additional chargeable work without your approval.
Customers are responsible for
- Provide safe access to the pool and to the necessary equipment.
- Provide accurate information about known equipment problems.
- Notify PoolNext of relevant pool conditions (for example recent heavy use, storms, or a pool that has turned green).
- Follow the treatment or maintenance recommendations that apply to your selected plan.
Six-month maintenance schedule
Every six months, each plan includes a scheduled filter cleaning and a short preventive check. This routine filter cleaning is included in every service plan at no additional charge.
Routine cleaning is included. Filter replacement, damaged components, specialized repairs, and extraordinary cleaning due to severe contamination are not included. Filter cleaning is carried out following equipment manufacturer recommendations and applicable safety requirements.
These policies sit alongside our Terms & Conditions and Privacy Policy.
New customers
Your first service visit is free.
Send a short request and our team will review it, email you an approval, and schedule your free first standard visit. No payment required, and no obligation to continue.
poolnextca@gmail.com